The non-emergency number for Wintergreen Police is 434-325-1106. This number is answered 24/7.
Like everywhere else in the US, calling 911 in an emergency to summon police, fire, or rescue works at Wintergreen on both cell phones and landlines.
In 2024, improvements to the area’s 911 system changed how Wintergreen’s emergency services were connected to the overall emergency response system. All 911 calls within Wintergreen are now routed to Nelson County’s response center which is directly linked to Wintergreen’s police, fire, and rescue.
“When you dial 911 and hear, “911, what are you reporting?” it still can be helpful to start your answer with the words, “I am at Wintergreen,” recommends Wintergreen Police Chief Dennis Russell. “Then tell them your situation and exactly where you are located.”
“Post the address of your property inside where visitors will see it.”
911 was created so citizens would never have to look up emergency service numbers. It has worked. Every man, woman, and child now knows 911.
When practical, after a 911 call is made, have someone on the road to help point the responders to where they are needed, says Chief Russell.
"It's a good idea to make it easy for anyone in your home to know the 911 address of your property," says Wintergreen Fire and Rescue Chief Curtis Sheets. "This is true everywhere, but this needs special attention in resort communities such as Wintergreen.
Wintergreen Fire and Rescue offers individual reflective address signs approved by the Wintergreen Property Owners Association. These signs are in the style of Wintergreen’s attractive street signage, a brown reflective background with white reflective letters. Learn more here.
"We have had 911 calls from guests who only knew the home's ‘marketing name.’ For example, let's say the caller said they were calling from Pedlar's Paradise, a name used on VRBO or Airbnb that doesn't mean anything to first responders. They need a 911 address. If the cell phone isn't pinging two towers, finding them may be difficult," Sheets explains.”Post the address of your property inside where visitors will see it."
Guests at Wintergreen can text the letters WTGAlert to 888777 to receive critical Alert Wintergreen messages.